Warranty and Returns

Warranty/Disclaimer

Auxiliary Hydraulics warrants our products to be free of defects in materials and workmanship for a period of one (1) year from the date of purchase.

If the unit should malfunction, it must be returned to the factory for evaluation. Auxiliary Hydraulics's Customer Service Department will issue an Authorized Return (AR) number immediately upon phone or written request. Upon examination by Auxiliary Hydraulics, if the unit is found to be defective it will be repaired or replaced at no charge. Auxiliary Hydraulics's WARRANTY does not apply to defects resulting from any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse or other operating conditions outside of Auxiliary Hydraulics's control. Components which wear are not warranted. 

Auxiliary Hydraulics is pleased to offer suggestions on the use of its various products. However, Auxiliary Hydraulics neither assumes responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its products in accordance with information provided by Auxiliary Hydraulics, either verbal or written. Auxiliary Hydraulics warrants only that the parts manufactured by it will be as specified and free of defects.

Auxiliary Hydraulics MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

LIMITATION OF LIABILITY
The remedies of purchaser set forth herein are exclusive and the total liability of Auxiliary Hydraulics with respect to this order, whether based on contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon which liability is based. In no event shall Auxiliary Hydraulics be liable for consequential, incidental or special damages.

CONDITIONS
Equipment sold by Auxiliary Hydraulics is not intended to be used, nor shall it be used: (1) as a "Basic Component" under 10 CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any Product(s) be used in or with any nuclear installation or activity, medical application, or used on humans, or misused in any way, Auxiliary Hydraulics assumes no responsibility as set forth in our basic WARRANTY / DISCLAIMER language, and additionally purchaser will indemnify Auxiliary Hydraulics and hold Auxiliary Hydraulics harmless from any liability or damage whatsoever arising out of the use of the Product(s) in such a manner.

Return Requests/Inquiries

Direct all warranty and repair requests/inquiries to the Auxiliary Hydraulics Customer Service Department. BEFORE RETURNING ANY PRODUCT(S) TO Auxiliary Hydraulics, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM Auxiliary Hydraulics'S CUSTOMER SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the outside of the return package and on any correspondence.


The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.

FOR WARRANTY RETURNS, please have the following information available BEFORE contacting Auxiliary Hydraulics:

FOR NON-WARRANTY REPAIRS, consult Auxiliary Hydraulics for current repair charges. Have the following information available BEFORE contacting Auxiliary Hydraulics:

1. Invoice number under which the product was PURCHASED,

1. Invoice number to cover the COST of the repair,

2. Model and serial number of the product under warranty,

2. Model and serial number of product, and

3. Repair instructions and/or specific problems relative to the product.

3. Repair instructions and/or specific problems relative to the product.


Auxiliary Hydraulics's policy is to make running changes, not model changes, whenever an improvement is possible.  This affords our customers the latest in technology and engineering.

Auxiliary Hydraulics is a registered trademark.
© Copyright 2018 Auxiliary Hydraulics.  All rights reserved.  This document may not be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Auxiliary Hydraulics.